Case study · Dental practice
From a missed ring to a booked cleaning in under twenty seconds.
A four-ops general practice that was bleeding roughly a quarter of its new-patient inquiries to voicemail. The fix was a speed to lead backstop on every channel, two way booking into the operatories, and a review engine that fires the moment a patient checks out.
Profile · Mid-Atlantic single location dental practice · 4 operatories · ~310 new-patient inquiries / month
- HubSpot
- RingCentral
- Google Calendar
- Birdeye
Before vs. after
What shifted in the first ninety days.
Median first response · new-patient inquiry
New-patient inquiry → booked consult
No show rate (first 90 days after launch)
Google review velocity · monthly posts
Owner perspective
We had people calling at lunch and at five after the front desk stepped out. By the time we called back, half of them had already booked somewhere else. The first week on Bellhook, the missed-call number dropped to almost nothing — and the bookings we recover are real, not ghost leads.
Practice manager · 16 years with the practiceDental practice
System stack
What we wired into this business.
The stack already running on day one — composed across the four workflow layers Bellhook covers.
Reception
- RingCentral call capture
- HubSpot contact intake
- AI voice triage (TCPA safe)
Booking
- Google Calendar two way
- Operatory availability rules
- SMS confirm + reminder cadence
Reviews
- Birdeye post-visit request
- Negative sentiment → private recovery
- Google Business Profile push
Follow-up
- Unbooked inquiry revival · 5 step
- Recare reminder · 6 month
- Reactivation · dormant patient
Results
What the business walked away with.
- ✓Roughly 280 additional new-patient consults booked in the first six months — without adding front desk hours.
- ✓Review velocity went from a trickle to a steady drumbeat, lifting the practice’s local map rank into the top three.
- ✓Compliance posture documented end-to-end: every AI voice call carries prior express written consent with the proof exportable on demand.
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